Frequently Asked Questions
Everything you need to know about your order and our services.
Why is the store named 'Something went wrong'?
We embrace the unexpected. Our brand focuses on unique, experimental designs and curated items that celebrate the beauty in imperfection and the human experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually range from 10-21 days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return label.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.